Cumbre Canine LLC – Private Dog Training Agreement

This Service Agreement ("Agreement") is entered into between the undersigned client ("Client") and Cumbre Canine LLC, a New Mexico limited liability company ("Trainer"), for the provision of dog training services. By electronically consenting, the Client agrees to be bound by the terms and conditions outlined herein.

Services Offered

The Trainer will provide private dog training and/or behavior consulting services to the Client remotely, at the Client’s home, or at another mutually agreed upon location, on dates and at times mutually agreed upon. The Trainer will train the Client’s dog directly, and/or coach the Client in dog training and behavior skills during sessions. Homework handouts will be provided for practice between sessions.

Fees & Payment

Payment in full is required at booking any consultation, training session or training package. Enrollment is confirmed once the payment clears. Fees are non-transferable and non-refundable. All sessions in a package of 4 must be completed within 60 days from the date the package is purchased. All sessions in a package of 6 or more must be completed within 90 days from the date the package is purchased. Expired sessions that are not used in these timeframes are deemed to be forfeited, and are non-refundable and non-transferable.

The Client must email Trainer (alice@cumbrecanine.com) any billing dispute and allow ten (10) days for resolution before filing a chargeback. Initiating a chargeback suspends all services, and the Client will reimburse the Trainer for related administrative or legal costs.

Client must fill out a questionnaire prior to the first session.

Rescheduling

Client may reschedule a session up to 48 hours before the date and time of the scheduled appointment, by clicking the rescheduling link in the calendar invite for that session, or by emailing Trainer directly (alice@cumbrecanine.com). Sessions rescheduled less than 48 hours in advance, and sessions where Client is not present at the scheduled time will be deemed to be forfeited and are not refundable. In the case of a package, the forfeited session will count as one session for that package.

If the Client notifies the Trainer of a bona fide hardship before the session, the Trainer may, at their sole discretion, allow the Client to reschedule the session.

Client Declarations

By signing this Agreement, the Client affirms the following:

  • The Client is at least 18 years old and is the legal guardian (owner or foster) of the dog enrolled in training.

  • The Client has provided truthful and complete information about the dog’s behavior and health in the questionnaire submitted prior to the first session,

  • The Dog is up-to-date on rabies vaccinations as required by law.

  • The dog is under regular veterinary care and is in suitable condition to participate in training.

  • The dog is licensed, and the license is current (if applicable).

  • The dog is not currently the subject of a quarantine order.

  • There are no pending legal or administrative actions involving the dog or the Client.


If any of these items change while Client is participating in training, Client shall notify Trainer immediately.

Client Responsibilities

Ongoing Training

The Client acknowledges that the dog will make progress only with consistent practice at home. The Client and all household members will follow the Trainer’s instructions, practice between classes, and reinforce the behaviors taught.

Assumption of Risk & Liability

Client assumes all risks inherent to dog training—including bites, slips, and illness. Client hereby waives and releases the Trainer from any and all liability of any nature. This includes any injury, death, sickness, or damage Client’s dog may suffer during or after any services rendered by the Trainer. Client also agrees to indemnify and hold harmless the Trainer from any and all claims due to damage Client’s dog may cause to any persons, places, or things during or after the classes.  Client acknowledges the risk of dog training. This risk is entered into with the Client being completely responsible for the behavior of their dog at all times in and out of the classes.

Termination 

The Trainer may terminate services if the dog is unsafe or if the Client breaches this Agreement, at Trainer’s sole discretion. Fees paid are non-refundable; all other provisions remain in effect.

Media Release

Unless the Client opts out in writing, the Trainer may use photos or videos of the dog taken during training for lawful marketing and educational purposes.

Governing Law & Dispute Resolution

This Agreement is governed by New Mexico law. The parties will first attempt informal resolution; unresolved disputes shall be submitted to binding arbitration in Santa Fe County. The prevailing party may recover reasonable attorney’s fees and costs.

Miscellaneous

Failure to enforce any term does not waive future enforcement. If any clause is held unenforceable, the remainder remains in force. The Client may not assign this Agreement without written consent. Formal notices must be sent to the email or postal address each party provides. Amendments must be in writing and signed by both parties; remedies are cumulative.

No Guarantee of Results

Trainer is a certified dog trainer through the Karen Pryor Academy. Client will be given homework to further the work done during sessions.  While the approaches used by Trainer have been proven to provide results, there is no guarantee of any success in Client’s dog’s behavior. Deviating from the recommended training methods provided by Trainer may produce undesirable results. Trainer is not liable for any actions or behaviors of Client’s dog.

Entire Agreement & Acknowledgment

This document supersedes all prior agreements. By clicking the “I have read and agree to the Private Dog Training Agreement” button, Client affirms they have read, understood, and agree to be bound by this Agreement and all terms and conditions contained herein.