Cumbre Canine LLC – Dog Training Group Class Agreement

This Service Agreement ("Agreement") is entered into between the undersigned client ("Client") and Cumbre Canine LLC, a New Mexico limited liability company ("Trainer"), for the provision of dog training services. By electronically consenting, the Client agrees to be bound by the terms and conditions outlined herein.

Services Offered

The Trainer will conduct six one-hour classes, held weekly, on the dates published on the Trainer’s website and syllabus. Homework handouts will be provided for practice between classes. Missed classes are non-refundable. If the Trainer cancels a class, the course will pause and resume the following week, and a make-up class will be added; the Client may instead request a prorated refund equal to the cancelled classe(s). These classes cover basic manners and relationship skills only; complex behavior issues are outside the scope. Class size is limited to six dogs, and classes are held at the Santa Fe Animal Shelter, Roddey’s Rehab Center, unless otherwise announced.

Fees & Payment

Payment in full is required at booking, and enrollment is confirmed once the payment clears. Fees are non-transferable and, after the first class begins, non-refundable. If the Client notifies the Trainer of a bona fide hardship before the first class, the Trainer may, at their sole discretion, grant a full or partial refund.

The Client must email Trainer (alice@cumbrecanine.com) any billing dispute and allow ten (10) days for resolution before filing a chargeback. Initiating a chargeback suspends all services, and the Client will reimburse the Trainer for related administrative or legal costs.

Client must fill out a questionnaire prior to the start of the first class.

Client Declarations

By signing this Agreement, the Client affirms the following:

  • The Client is at least 18 years old and is the legal guardian (owner or foster) of the dog enrolled in training.

  • The Client has provided truthful and complete information about the dog’s behavior and health in the questionnaire submitted prior to the start of the first class.

  • The dog is current on DHPP /DHLPP, Bordetella, and rabies vaccinations as of the first class. Client will bring proof of vaccinations to the first class or provide them via email to Trainer prior to the first class.  No dog will be allowed in a class if their vaccination record is not current and on file with Trainer.  Any class missed for this reason is non-refundable. Any vaccination must be given more than forty-eight hours prior to the start of the class to be considered vaccinated.  

  • The dog is under regular veterinary care and is in suitable condition to participate in training.

  • The dog is 6 months or older.

  • The dog is licensed, and the license is current (if applicable).

  • The dog is not currently the subject of a quarantine order.

  • There are no pending legal or administrative actions involving the dog or the Client.

  • The dog has never been declared dangerous, potentially dangerous, vicious, or potentially vicious.

  • The dog is not a guard dog or protection dog.

If any of these items change while Client is participating in classes, Client shall notify Trainer immediately.

Client Responsibilities

Ongoing Training

The Client acknowledges that the dog will make progress only with consistent practice at home. The Client and all household members will follow the Trainer’s instructions, practice between classes, and reinforce the behaviors taught.

Classroom Conduct 

During class, the Client must follow all Trainer instructions exactly as given. The dog must remain on a secure, non-retractable leash at all times unless the Trainer expressly directs otherwise, and must not approach or interact with any other participant’s dog. Each Client may bring one household guest (age 16 or older who regularly interacts with the dog) who must likewise follow all rules; the Client is responsible for the guest’s conduct and any liability caused by the guest. If the dog is an intact female, she must be kept out of class while in heat, and any class missed for this reason is non-refundable.  Trainer reserves the right to terminate this Agreement at any time before, during, or after a class prior to the completion of the six classes if Trainer determines that a danger exists to the health and safety of the other class participants, Trainer, other dogs, etc.  Client is responsible for cleaning up any messes caused by their dog.

Assumption of Risk & Liability

Client assumes all risks inherent to dog training—including bites, slips, and illness. Client hereby waives and releases the Trainer from any and all liability of any nature. This includes any injury, death, sickness, or damage Client’s dog may suffer during or after any services rendered by the Trainer. Client also agrees to indemnify and hold harmless the Trainer from any and all claims due to damage Client’s dog may cause to any persons, places, or things during or after the classes.  Client acknowledges the risk of taking a group class with other people and other dogs. This risk is entered into with the Client being completely responsible for the behavior of their dog at all times in and out of the classes.

Termination 

The Trainer may terminate services if the dog is unsafe or disruptive, or if the Client breaches this Agreement, at Trainer’s sole discretion. Fees paid are non-refundable; all other provisions remain in effect.

Media Release

Unless the Client opts out in writing, the Trainer may use photos or videos of the dog taken during classes for lawful marketing and educational purposes.

Governing Law & Dispute Resolution

This Agreement is governed by New Mexico law. The parties will first attempt informal resolution; unresolved disputes shall be submitted to binding arbitration in Santa Fe County. The prevailing party may recover reasonable attorney’s fees and costs.

Miscellaneous

Failure to enforce any term does not waive future enforcement. If any clause is held unenforceable, the remainder remains in force. The Client may not assign this Agreement without written consent. Formal notices must be sent to the email or postal address each party provides. Amendments must be in writing and signed by both parties; remedies are cumulative.

No Guarantee of Results

Trainer is a certified dog trainer through the Karen Pryor Academy. Client will be given homework to further the work done during classes.  While the approaches used by Trainer have been proven to provide results, there is no guarantee of any success in Client’s dog’s behavior.    Deviating from the recommended training methods provided by Trainer may produce undesirable results. Trainer is not liable for any actions or behaviors of Client’s dog.

Entire Agreement & Acknowledgment

This document supersedes all prior agreements. By clicking the “I have read and agree to the Dog Training Group Class Agreement” button, Client affirms they have read, understood, and agree to be bound by this Agreement and all terms and conditions contained herein.